Privacy Policy

Last updated: 06 October 2025

This Privacy Policy explains how Mitti IT Solutions Pvt. Ltd. (“Mitti IT”, “we”, “us”, “our”) collects, uses, shares, and protects your information when you use mittiit.in and our related products and services.

Who we are:
Mitti IT Solutions Pvt. Ltd., Karanjamal, PS-Bansada, Dist. Bhadrak, 756164, Odisha, India.
Email: contact@mittiit.in • Phone: +91 82494 96480

1) Information we collect

We collect the following categories of information:

Contact & business details you provide (e.g., name, email, phone, company, role) via enquiry forms, demos, or email/phone.
Project information you share for scoping (requirements, links, documents, timelines).
Usage data about how you interact with our website (IP address, device/browser type, pages viewed, time on page, referring URLs).
Cookies & similar technologies to remember preferences and measure site performance. See “Cookies” below.
Support records (emails, tickets, call notes) when you contact us for help.
Recruitment data when you apply for roles (CV/resume, experience, skills).

2) How we use your information

To respond to enquiries, schedule demos, and provide proposals.
To deliver and improve our products and services (SaaS dashboards, AI & automations, web/mobile apps, HRMS, hiring solutions).
To operate, maintain, secure, and analyze our website.
To send important service communications (e.g., updates, security notices). Marketing emails are sent only with consent and include an unsubscribe option.
To comply with legal obligations and enforce agreements.

3) Legal bases

Where applicable (e.g., GDPR/UK GDPR), we rely on one or more of: contract necessity, legitimate interests (e.g., site security, service improvement), consent (e.g., marketing), and legal obligation.

4) Sharing of information

We do not sell your personal information. We may share it with:

Service providers who help us run our website, forms, analytics, hosting, or support (under confidentiality and data-processing terms).
Professional advisers (legal/accounting) and authorities where required by law.
In connection with a business transfer (merger, acquisition) with appropriate protections.

5) International transfers

Your information may be processed outside your country. When we transfer data internationally, we use appropriate safeguards (e.g., contractual clauses) consistent with applicable laws.

6) Data retention

We keep personal data only as long as necessary for the purposes above, to meet legal requirements, and to resolve disputes. Typical retention: enquiries (up to 24 months), contracts/projects (7 years or as required by law), support logs (12–24 months), recruitment (12 months unless you ask us to retain longer/shorter).

7) Your rights

Depending on your location, you may have rights to:

Access, correct, update, or delete your data.
Object to or restrict certain processing, and withdraw consent where we rely on consent.
Data portability (a copy in a structured, commonly used format).
Complain to a supervisory authority.

To exercise rights, email contact@mittiit.in. We may verify your identity before acting on requests.

8) India – DPDP Act notice

For users in India, we follow the Digital Personal Data Protection Act, 2023. You may request access, correction, deletion, and grievance redressal at contact@mittiit.in. We process personal data for lawful purposes with your consent or other legal bases under the Act.

9) California (CCPA/CPRA) notice

We do not sell or share personal information for cross-context behavioral advertising. California residents may request access/deletion and non-discrimination for exercising rights. Submit requests at contact@mittiit.in.

10) Security

We use reasonable administrative, technical, and physical measures (access controls, encryption in transit where applicable, backups, monitoring). No method is 100% secure; please notify us immediately if you suspect unauthorized activity.

11) Cookies

Cookies help our site function and improve. Types we may use:

Essential – required for core functionality (e.g., page navigation, load balancing).
Preferences – remember your settings (e.g., language).
Analytics – measure usage and performance (e.g., pages visited). We use aggregated insights; disable via your browser or our banner (if shown).
Marketing – used only if we run campaigns and you consent.

You can block cookies in your browser settings. Some features may not work if essential cookies are blocked.

12) Third-party links

Our website may link to third-party sites. Their privacy practices are their own; please review their policies.

13) Children’s privacy

Our services are not directed to children under 13 (or the equivalent age as defined by local law). We do not knowingly collect such data. If you believe a child provided data, contact us to delete it.

14) Changes to this policy

We may update this policy from time to time. The “Last updated” date will change. Material changes may be notified on this page or by email where appropriate.

15) Contact us

Questions or requests about privacy can be sent to:

Email: contact@mittiit.in
Phone: +91 82494 96480
Address: Mitti IT Solutions Pvt. Ltd., Karanjamal, PS-Bansada, Dist. Bhadrak, 756164, Odisha, India